Manjunath. M
Customer Service and Operation Support
Profile summary
To acquire a position in ever-growing organization that will give me a chance to apply and enhance all the skills and knowledge I learned in my past 4 years of Administrative/Customer Service and Operation Support with 4 years served as a versatile resource during achieving the company's goals and objectives.
Key skills
Professional experience
Responsible Airport Service Operations on all project units ❖ Receive complaints from Dubai airports Clients / Passengers / Staffs/ other Departmentsthroughemails /phonecall/ Field Team. ❖ Deal with DA Officers, Managers and Other Departments ❖ Monitor CM/PM/BDworkorders untilcloseby Technicalteam. ❖ Creating Incident report in all project units in Dubai airports. ❖ Coordinating with Supervisor and Trouble Shooters regarding Repair Planned of the units and issue. ❖ Allocating and Dispatch Technicians for Breakdown Units to Rectify and for assisting other contractor e.g. (Fire alarm checking, intercom installation) ❖ Monitoring and update VFM and Maximo tracker. ❖ Checking and Monitoring Weekly Compliance report to Manage KPI's effectively. ❖ Monitor Shutdown Request unit status (Approved, Re- Scheduled or not approved) ❖ CoordinatewiththeteamforthescheduleCorrective Maintenance or Planned work. ❖ Coordinating to Safety engineer for Breakdown Causing for Elevator Entrapment issue ❖ Ensuring No Back Logs in in Our ERP and EAM system ❖ Monitoring and Checking fault Codes as per Technical Team Report ❖ Prepare Shutdown request and Seek approval from DA AOCC team. ❖ Filing, Sorting and Documentation of technical Team reports ensuringthat it is Tally in our Tracking System -(Maximo and View) ❖ Monitoring of Breakdown and Preventive Maintenance using tracking tools (Maximo and View). ❖ Creating PM/TUV Snags report after checking by our Technical Team. ❖ Make sure inspection Snags are attended accordingly. ❖ Keenly Monitoring the shutdown unit’s status. ❖ Checking Network Status (No network, No Power supply, No communication) ❖ Reporting to Service Team lead and service Engineer. ❖ Request Access and Approval from Operation Team. ❖ Creating Daily Traction and PM Evolution and Daily PM Schedule, Updating Traction Data Controlling File. ❖ Processing Serviceand Daily Plannedreport, Checking pending and Backlogs.
*Provided backend support to the firm in the field of auto parts. • Dealt with banks directly with regards to merchant services. '*Audited day-to-day business finances and expenditures. *Processed an average of 50 warranty claims per day, ensuring accurate documentation, timely resolution, and excellent customer satisfaction. *Successfully resolved complex warranty issues by collaborating with product development and quality control teams, resulting in a 30% reduction in claim escalation Demonstrated exceptional customer service skills by promptly responding to customer inquiries and providing clear explanations of warranty coverage and claim procedures. • Developed and delivered comprehensive training sessions to educate frontline staff on warranty policies, claim processing procedures, and customer communication best practices. *Received recognition for consistently achieving high customer satisfaction ratings, exceeding departmental benchmarks by maintaining an average rating of 4.8 out of 5.